DEFUSION in 5 SWEEPING STEPS™
Use the following "BROOM" to sweep in a solution.
¤ BREATH - DEEPLY, COMPLETELY:
Breathing helps one to think clearly to plan an act rather than a reaction.
Deep, slow breathing shuts off adrenaline flow which inhibits the thinking process.
¤ REFRAME - Ask yourself:
“Could this person be afraid rather than angry”?
We treat people who are afraid gently, slowly & quietly.
It's not about how they act it's about how we respond to them.
¤ OFFER - Options:
Provide 2 A-B choices as options. Forego A-Z ultimatums.
Don’t ask “how can I help” or “what do you want”?
If they knew they wouldn't be losing control.
¤ OUT OF THE HEAD - Action:
Have them - write a list, or walk with you to another area.
Movement helps bleed off excess energy and adrenaline.
Less thought - more body movement
¤ MODEL - Behavior you want
Talk softly & slowly.
Ask for a positive, never a negative.
“I hear you best when you talk quietly".
Featured in the
“Regaining Civility in an Angry World” (Religious & Community Group Settings)
“Managing Anger - Handling an Aggressive Public” (Business & Government Environments)
“Behind the Angry Mask of Bullying Behavior - Creating Safety” (Schools & Educational systems)
MODULE 1: Behind the Angry Mask: Definitions, Trust, Anger, Fear, Anxiety
MODULE 2: Diffusion in 5 Sweeping Steps™
MODULE 3: Peace in Your Own Mind: Responsibility, Decision Making, Communication
MODULE 4: Effecting Environmental Change